Unfortunately TIL can not determine the (root) cause of the error at this point.
The status message (see below) might give a clue.
If you like to get in contact with the TIL Support Team regarding this issue, please email:
TIL Support Team
In order to help the support team with the diagnostics please add this information to your mail:
- Account: anonymous
- Date/Time: Fri Mar 29 12:00:44 GMT 2024
-
- StatusMessage:
Unable to download \'RCH_0013352_01\'. The content item \'RCH_0013352_01\' (790362) no longer exists in the system.