Scania Technical Information Library

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TIL support instructions

Follow these instructions for a speedy resolution of your incident.

Report your user or technical issues to your Local IT Technical Helpdesk. You will receive an incident record number (IR). If they can't help directly they have routines to escalate the incident.
To help your Local IT Technical Helpdesk solve your incident please use the button below to copy relevant incident information to the Windows clipboard.

For TIL support, please email Helpdesk.

Most of the content in TIL is access controlled

To access more than TIL's public content (available to anyone) an XDS account is required.

Instructions for ordering an XDS account and/or group memberships can be found here: